FAQs

Frequently Asked Questions (FAQ) - PrettynCrowned

Welcome to PrettynCrowned, your go-to destination for premium Cambodian Virgin Hair. Below, you'll find answers to some of the most commonly asked questions about our products and services.

1. What type of hair does PrettynCrowned offer?

We specialize in top-quality Cambodian Virgin hair bundles and closures. Our hair comes in lengths from 18-30 inches, and all bundles are sanitized and cleaned with safe disinfectants and gentle cleansers.

2. How many bundles should I purchase for a full sew-in?

For the most natural, full look, we recommend 3-4 bundles for a sew-in. The shorter the hair, the thicker the bundle, so you may need fewer bundles for shorter lengths. However, you can always add an additional bundle or two for an extra volume or "pretty" look!

3. What is the natural color of the hair?

All of our hair comes in natural black color. We do not use any dyes, chemicals, or perming treatments, ensuring that our hair is pure and natural.

4. How long can I use the hair?

Our hair is designed to be long-lasting, with proper care, you can enjoy it for 6 to 12 months.

5. What are the best practices for maintaining my hair?

To keep your hair looking its best, follow these tips:

  • Shampoo your hair at least every other week with a shampoo that has a pH level of no more than 7.

  • Always rinse thoroughly with lukewarm water.

  • Condition your hair regularly and comb through the conditioner with a wide-tooth comb, starting from the ends and working your way up.

  • Air dry your hair for the best results.

For daily maintenance:

  • Keep hair products to a minimum and avoid alcohol-based products to preserve the hair’s luster.

  • For deep wave hair, use a spray bottle with water and leave-in conditioner for a refreshed look when necessary.

6. Can I color the hair?

Yes, you can color our hair! Since all our hair is 100% virgin, it can be dyed. However, please note that once the hair is colored, it is no longer considered "virgin" hair. To maintain colored hair, ensure it stays well-conditioned and moisturized.

7. Can I change my order after it has been placed?

We will do our best to accommodate any changes to your order, but unfortunately, there is no guarantee that changes can be made once the order is processed.

8. Do you offer refunds?

We regret to inform you that no refunds are offered under any circumstances. Please double-check your order before submitting to ensure it’s correct.

If you have any additional questions, feel free to reach out to us. We're here to help you get the best experience with PrettynCrowned!

Privacy Statement

At PrettynCrowned, your privacy is important to us. This Privacy Statement explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or sign up for our marketing communications.

Information We Collect

We may collect personal information including, but not limited to, your name, phone number, email address, shipping address, and payment details when you:

  • Make a purchase from our site

  • Subscribe to our email or SMS marketing

  • Fill out a form or contact us directly

How We Use Your Information

The information we collect is used to:

  • Process and fulfill your orders

  • Send transactional emails related to your purchase

  • Provide customer support

  • Send you promotional offers, updates, and exclusive discounts via email and text message (only if you opt in)

Text & Email Marketing

By providing your phone number and/or email address, you agree to receive marketing messages from us. These messages may include promotions, new product announcements, and other updates related to our hair extension products and services. Message and data rates may apply for SMS communications. You can unsubscribe at any time by:

  • Clicking the “Unsubscribe” link in our emails

  • Replying “STOP” to any of our text messages

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. Your information may be shared with trusted service providers who assist us in operating our website, conducting business, and delivering services, so long as those parties agree to keep this information confidential.

Your Rights

You have the right to access, update, or delete your personal information at any time. If you have questions or would like to manage your data, please contact us at [Your Contact Email].

Changes to This Statement

We may update this Privacy Statement from time to time. All changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about our privacy practices, please contact us at:

PrettynCrowned
prettycrowned@gmail.com

Thank you for shopping with PrettynCrowned! We’re committed to getting your hair extensions to you quickly and securely.

Shipping Method

We ship all orders via UPS Ground to ensure reliable and trackable delivery.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Time

Standard UPS Ground delivery takes 1–5 business days, depending on your location. Estimated delivery times begin once your order has shipped.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available for orders over a certain amount—please check our current promotions.

Shipping Locations

We currently ship within the United States. If you are located outside the U.S. and are interested in purchasing, please contact us directly at [your contact email].

Order Tracking

Once your order has shipped, you’ll receive an email with your UPS tracking number so you can follow your package’s journey to your doorstep.

Delivery Issues

Once your order has been shipped and is in the hands of UPS, we are no longer responsible for any delays, lost packages, or damages that may occur during transit.

If you experience any issues with delivery, please contact UPS directly using your tracking number for the fastest assistance.

That said, we're always here to help where we can—if you need further support, feel free to contact us at prettycrowned@gmail.com.